Data Security and Privacy Statement
Overview
This Data Security and Privacy Statement describes how RVS Softek ("we," "us," or "our") collects, uses, stores, and shares information in connection with our Jira and Confluence apps available on the Atlassian Marketplace. This statement applies to all RVS apps unless a product-specific notice states otherwise.
1. What Data We Collect and Why
Usage & Licensing Data
We receive usage statistics and licensing information through Atlassian's Marketplace API. This is used solely to manage app licensing, understand feature adoption, and improve our products.
Jira/Confluence Data (Client-Side Processing)
Our apps operate client-side only. All raw issue, project, and configuration data is fetched via Atlassian APIs directly in your browser and processed locally for display. This data is never transmitted to our servers, except for the limited cases described below.
App Configuration Data (Cloud Apps Only)
For Cloud versions of our apps, we securely store the following non-sensitive configuration data in our database:
Plugin-level global settings (not individual user settings)
For “Time in Status Reports” app, Grouped Statuses configuration
Capacity Planner (Additional Data)
The Capacity Planner app stores the following additional data to deliver its functionality:
Data Field | Purpose |
|---|---|
User ID | Identify capacity entries per team member |
Capacity per day | Store user-entered capacity values |
Team Holidays | Store user-entered holiday schedules |
Sprint ID | Associate capacity data with sprints |
Team Capacity per day | Store team-level capacity values |
All other data entered through our apps is stored solely within your own Jira instance database and does not leave your infrastructure.
2. How Data Is Stored, Used, and Shared
Storage
Server/Data Center apps: No data is collected or transmitted to any external servers. All data remains on your own servers at all times.
Cloud apps: Configuration and Capacity Planner data (listed above) is securely stored in our database, hosted on the Akamai cloud platform, on nodes operating exclusively within the United States.
Use
Data we store is used exclusively to:
Deliver app functionality (e.g., persisting your configuration across sessions)
Manage app licensing via Atlassian Marketplace
We do not use your data for advertising, profiling, or any purpose unrelated to operating our apps.
Sharing
We do not sell, rent, or share your data with third parties for marketing or commercial purposes.
3. Third Parties and Subprocessors
Party | Role | Purpose |
|---|---|---|
Atlassian | Platform provider | Marketplace licensing and API access; governed by Atlassian's Privacy Policy |
Akamai | Cloud infrastructure provider | Hosting our Cloud app database (US-based nodes only) |
No other third parties have access to data collected through our apps. We will update this list if additional subprocessors are engaged.
4. App Architecture Summary
Deployment | Data Location | Data Sent to RVS Servers? |
|---|---|---|
Server / Data Center | Your own servers | No |
Cloud | Your Jira instance + RVS database (config only) | Limited config data only (see Section 1) |
5. Your Rights and Contact Information
If you have questions, concerns, or requests related to data privacy — including requests to access, correct, or delete any data we hold — please contact us:
RVS Softek
📧 Email: support@rvsoftwares.in
🌐 Website: https://www.rvssoftek.com
We aim to respond to all privacy-related inquiries within 5 business days.